Troubleshooting

Quick checks for sign-in, device codes, audio, network, and balance issues.

Sign-in or connection does not work

Check your internet connection and sign-in method. For a passkey-only account, use the saved passkey; email recovery is available only after email has been linked and verified in advance. Enter the email code in the browser where you started registration. Check the «Spam» folder if the message is missing.

The device code BBLX-… and token bblx_… cannot be swapped. Get an expired code again in the app; paste the secret token only through «Вставить токен». More about connecting

The input meter does not move

Check the selected source, cable, device power, and OS permissions. On macOS, microphone and system audio require different permissions. After changing access, return to bblx and repeat «Проверить микрофон» or «Проверить вход». If an app is selected, play audio in it. After reconnecting a disabled device, select it again. Audio setup

There is input, but no translation is audible

Make sure the account is connected, the balance is positive, and translation has actually started. Check the language, output device, volume, and headphones. Open «Диагностика» and read the error message. If there is echo, move speakers away from the microphone and prevent translation from returning to the input.

The phone cannot connect

Check the shared network and the listener QR code, not the control-panel QR. During testing, disable the phone's mobile data, open the local link manually, and press Listen. If the page does not open, check guest isolation and the firewall permission for bblx; if it opens without sound, check volume and whether translation is active. Network preparation

Getting help

Record the bblx version, OS version, selected source, time of the error, and the exact message text. Support contacts are available on the website. Do not send tokens, connection codes, or QR links containing keys. Before taking a screenshot, hide personal data.