Troubleshooting

Quick checks for sign-in, device codes, audio, network, and balance issues.

Sign-in or connection does not work

Check your internet connection and sign-in method. For a passkey-only account, use the saved passkey; email recovery is available only after email has been linked and verified in advance. Enter the email code in the browser where you started registration. Check the «Spam» folder if the message is missing.

The device code BBLX-… and token bblx_… cannot be swapped. Get an expired code again in the app; paste the secret token only through «Paste token». More about connecting

The input meter is not moving

Check the source, cable, power, and OS permissions. In “Channels”, check the desired channel, then connect it to the language's “Speech”: simply adding a card is not enough. For an app, turn on its audio. On macOS, the microphone and system audio require different permissions.

Stop translation before running the local “Check microphone” or “Check input” check. Reconnect a disconnected device: assignments will be restored if its native identifier is unchanged. If it is a different device, add it and reconnect the wires. For X32, check that the signal is being sent to the USB card, as well as its mode and driver, not just the meter on the console. Audio setup · Behringer X32

There is input, but no translation can be heard

Make sure your account is connected, your balance is positive, and the desired language is running. Check the wire from “Translation” to the output channel or the network checkbox in the language card. The “Outputs” button shows hardware assignments: a channel used by another language cannot be selected.

Check the volume, headphones, and the device's actual output. On the X32, the return from the USB card must be separately assigned to a free console channel and sent to the desired bus. If an error occurs, open “Diagnostics”. If there is an echo, prevent translation from being fed back into the speech input. X32 return routing

The phone cannot connect

Find the QR code and link in the row of the required network output on the «Translation» diagram, not in the remote block at the bottom. For «Local network», check the shared network; during testing, disable the phone's mobile data and open the local link manually. For «Internet», no shared network is needed: check the connected account, the language's Internet destination, and room readiness. If there are no QR buttons, read the message under the corresponding output. After the room closes, use the new link. If the page opens without sound, press Listen, check the volume, and confirm the needed language is active. Connecting listeners

Getting help

Record the bblx version, OS version, selected source, time of the error, and the exact message text. Support contacts are available on the website. Do not send tokens, connection codes, or QR links containing keys. Before taking a screenshot, hide personal data.